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Brad Fitzpatrick

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Companies that can blow me. [Dec. 20th, 2002|04:55 pm]
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Companies that can blow me:

PayPal --- impossible to get ahold of. We know the person responsible for sending out all those bogus emails to hundreds (if not thousands) of people, but we can't get ahold of anybody there that's interested in knowing who's responsible. This was big enough to make the news.... shouldn't they care who's defrauding them and their users? So far LJ alone has got 30 bogus credit card payments in the last few days from this scam. Of course, this is just reason #3 to hate them, on top of #1: their servers sucking, and #2: their half-working, half-broken handling of eCheck payments.

Authorize.net --- no support in their API for notifications when eChecks clear or succeed. I read through 40 pages of their "Advanced Integration Method" document only to find that their API is dumb as hell and PayPal is theoretically better. (if only PayPal worked, and reliably accepted payments from non-U.S. users) I called their tech support (which isn't half bad... intelligent drones) only to be told, "Well, we can send emails when eChecks clear or fail." No, I refuse to screen-scape emails. Been there, done that. Not reliable. Not for a payment system.

So, I have 4 months to cancel Authorize.net (the "unhappy clause" in the contract), but I'm not sure I want to.... PayPal sucks also.

What do you do when your two main options suck? Cry?
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Comments:
[User Picture]From: angelicdestiny
2002-12-20 05:02 pm (UTC)

PAYBACK IS A BITCH

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create a better alternative so that you make them cry ;o)
[User Picture]From: djenigma
2002-12-20 05:03 pm (UTC)

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take it from someone who knows, authorize.net SUCKS. they're currently the primary supported merchant account provider in the e-commerce software i wrote for my company, and i've had nothing but problems with them... and the fact that they recently changed their entire api just annoyed me to no end.

we're looking at going w/ echo for our own merchant account: they're open source, reasonably priced, etc etc. might wanna look into them.
[User Picture]From: da6th
2002-12-20 05:06 pm (UTC)

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there must be more options than just these two...
[User Picture]From: tydel
2002-12-20 06:47 pm (UTC)

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Those are paypal-type services, I think LJ just needs a good online merchant gateway.
[User Picture]From: angelicdestiny
2002-12-20 05:06 pm (UTC)

sure. let me forget for another year.

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address or not? if you dont want it ill send it to someone else, or make it my lover. if i dont get an address ill take that as "you get a new and improved big brown lover to cuddle with".
[User Picture]From: supersat
2002-12-20 06:53 pm (UTC)

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... Do it yourself? :) I've got the VISAnet protocol docs... Doesn't do too much for eChecks though. There must be other eCheck processors out there.
[User Picture]From: dakus
2002-12-20 07:25 pm (UTC)

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I use authorize.net...

They are better than they used to be...

If you find something better, give me a holla!

[User Picture]From: bostonsteamer
2002-12-20 08:06 pm (UTC)

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If you want it done right, do it yourself.

It's sad but so so true.
[User Picture]From: brad
2002-12-20 10:22 pm (UTC)

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Some things you can't just do yourself, though. Since I don't own all the banks of all the credit card holders, I have to interface with somebody. It's just turning out that everybody is stupid.
[User Picture]From: bostonsteamer
2002-12-20 10:39 pm (UTC)

Re:

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Start an LJ credit account.
From: levenator
2002-12-20 10:52 pm (UTC)

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Aww, Brad I'm sorry. That totally sucks.

On a completely unrelated note, did you ever ask out that girl from Best Buy?
[User Picture]From: brad
2002-12-20 11:08 pm (UTC)

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Haven't seen her in months. Think she got a new job.
[User Picture]From: scsi
2002-12-21 04:05 pm (UTC)

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Ive got a contact in the US Secret Service Internet Crimes division.. :) I can send ya the contact info if your interested.. Im sure they would know who to contact about credit card fraud..
[User Picture]From: youngoat
2002-12-23 07:12 pm (UTC)

Blow me

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Don't forget to memorize.