||[Aug. 2nd, 2005|05:17 pm]
-- missed my first leg, booked through work, through Expedia
-- Expedia won't help, sending me to United (tried 3 times)
-- United won't help, sending me to Expedia (tried 5 times, 2 of which I was dropped)
-- United wants $282 change fee, which I almost paid, until they dropped me
Ended up buying:
-- Southwest, Oakland to Portland. Through Southwest. (better deal than through Expedia, who's now on my shitlist)
-- Alaska Portland to SFO. Through Alaska. Also a better deal than Expedia.
So in conclusion, United and Expedia can now blow me. I was prepared to pay $100 or so for my stupidity/laziness (remembered the flight's arrival time as its departure time, and never double-checked), but $282 and 8 phone calls ultimately ending in failure? Wasn't prepared for that.
Expedia no longer gets my business.
2005-08-03 12:40 am (UTC)
I have, probably a dozen or so times, but I can't say they don't blow any more because I've never had a big ordeal with them. In any case, the whole point is they're never cheaper than getting it right from the airlines (since they add a mark-up fee), and they're generally useless travel agents, so it's better to just buy from the airline.