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Brad Fitzpatrick

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Sure 'nuff [Aug. 2nd, 2005|05:17 pm]
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In summary:

-- missed my first leg, booked through work, through Expedia
-- Expedia won't help, sending me to United (tried 3 times)
-- United won't help, sending me to Expedia (tried 5 times, 2 of which I was dropped)
-- United wants $282 change fee, which I almost paid, until they dropped me

Ended up buying:

-- Southwest, Oakland to Portland. Through Southwest. (better deal than through Expedia, who's now on my shitlist)
-- Alaska Portland to SFO. Through Alaska. Also a better deal than Expedia.

So in conclusion, United and Expedia can now blow me. I was prepared to pay $100 or so for my stupidity/laziness (remembered the flight's arrival time as its departure time, and never double-checked), but $282 and 8 phone calls ultimately ending in failure? Wasn't prepared for that.

Expedia no longer gets my business.
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Comments:
[User Picture]From: calcio
2005-08-03 12:54 pm (UTC)

Watch out for Orbitz & America West too..

(Link)

Same thing happened to me on Memorial Day weekend. Booked 2 tickets to Cali on Orbitz, lost one ticket. Offered to pay lost ticket fee, but AW said that the flights were too booked. Gave our seats away to standby passengers even though we had tickets reserved (we just didn't have one of them). Told us too bad so sad about us not being able to take ANY flights to Cali (everything was overbooked). We ended up not even being able to go on our trip. They did manage to lose my bag for 2 weeks though, because it was taken by check-in and then flown to Cali and who-knows-where-else without me. Fun time.