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Brad Fitzpatrick

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Speech-driven robot menus [Mar. 21st, 2007|02:43 pm]
Brad Fitzpatrick
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I was thinking these speech-driven robotic menus are getting pretty impressive, but then I read that there are likely humans behind the scenes.

... which is fucking wonderful! Because...

It means that me speaking to "the robots" with totally fucked up voices for fun (robot, super-cheerful, French) isn't going all to waste... some drone behind the scenes is pushing "7" for me and laughing at my silly voices.

Dope.
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Comments:
[User Picture]From: xlerb
2007-03-21 10:09 pm (UTC)
...so that when you're finally connected to an operator, you can tell them everything you just said to the human-assisted robot all over again, and only then find out that you got connected to the wrong department because you answered the question that the human-assisted robot actually asked rather than the one they meant to ask.

Yay for technological progress.
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[User Picture]From: scosol
2007-03-22 01:38 am (UTC)
i seriously dont understand that shit-

yeah- i typed in my ssn like you asked to authenticate myself, now there's someone asking me for it again?
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From: rynfitz
2007-03-21 10:51 pm (UTC)
that explains how quick I get to an operator at northwest airlines when I start screaming nonsense in the phone.
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[User Picture]From: girl_on_a_stick
2007-03-21 10:57 pm (UTC)
You mean when I get annoyed and yell "fucking piece of shit I said YES" into the phone someone is actually listening? Priceless.
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From: evan
2007-03-21 11:01 pm (UTC)
Sadly, I suspect it's more likely someone in India who just struggles to understand you.
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[User Picture]From: henry
2007-03-22 12:07 am (UTC)
When I know I need to speak with a human to resolve my issue, I just stay silent at the prompts and the system usually assumes I'm deaf and sends me to a real person. Works about 90% of the time. You won't catch me talking to a computer unless it's fixing me a drink.
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[User Picture]From: sandy
2007-03-22 04:32 pm (UTC)
I usually jam all the keys on the phone at one time with my fist, along with the yelling or back talking into the phone. It is one of the things that usually makes me lose my cool. The problem is that by time you do get to real person, I am much more agitated then I was when I made the call to begin with.

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