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Speakeasy pricing confusion [Oct. 8th, 2009|10:10 am]
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Speakeasy peeps,

Am I over-paying? (I'm assuming yes.)

I currently have:

DSL: Home Plus OneLink ADSL 6.0/768 Pro-Install (C) (activated 12/21/2005) PKG1822837

which is $105.95 (+ $6 fees) per month.

I called to get it reduced and the guy on the phone was super vague and generally useless. Between grunts and burping and "Oh that's interesting!" interjections as he played on his computer, I heard various tidbits which I couldn't connect:

* I'm currently running at 4.0/768 because of noise on the line.
* He could give me $10 off.
* He couldn't give me $10 off.
* There's an unlisted 4.0/768 speakeasy package. Could I move to it? He'd give me $10 off.
* But I thought you were already going to give me $10 off.
* You could move to the 3.0/768.
* No prices are listed on the website. Just the cheapest, slow one.

Apparently no love for long-time loyal customers.

I'm tempted to drop Speakeasy, but where would I go? Cable? Aren't they all dicks? I want to vote with my dollar and not give money to stupid companies blocking/intercepting/rewriting traffic and other lame practices.

Who's the most money-worthy broadband company lately?
LinkReply

Comments:
[User Picture]From: signe
2009-10-08 05:27 pm (UTC)

(Link)

Honestly, I'm generally pretty happy with the service I get from Comcast Business. (I couldn't use residential because I have my own mail/web/etc. servers)

A 6/1 line is $60/mo.

Business also has its own support lines, so you don't have to deal with the front-line robots most of the time. I said I wanted to set up reverse DNS on my IP, and they handed me off to the DNS group (or, at least, people intelligent enough to know the difference between A and PTR records and what to do with them).
[User Picture]From: drbrain
2009-10-08 09:50 pm (UTC)

Agreed

(Link)

I also have Comcast Business and have the same experience. I called up at 11PM once and was immediately connected to a knowledgeable person who immediately fixed my problem.
[User Picture]From: henrylyne
2009-10-08 05:40 pm (UTC)

(Link)

http://cyberonic.com/ has been pretty decent for me over the last few years. Your location might be a problem, as distance from the hub can affect performance. I was told I was a little far away to get the full speeds of my plan.
[User Picture]From: sillyape
2009-10-08 05:55 pm (UTC)

(Link)

Even after working for Speakeasy and having friends still working for Speakeasy, I didn't want to get slow internet for lots of money, so I switched to Time Warner cable. I felt a little less loyalty after Speakeasy was bought by Best Buy, anyway.

I had the 6/768 package as well, but now I get around 28 down and 1.5 up for $55/month (it's packaged with basic digital cable). It would be like $65 on its own. There's no bittorrent packing shaping or any shenanigans like that, and it's just mad stupid fast.
[User Picture]From: brad
2009-10-08 05:56 pm (UTC)

(Link)

Yeah, the Best Buy acquisition eroded my loyalty as well.
[User Picture]From: sillyape
2009-10-08 05:59 pm (UTC)

(Link)

If you can get Time Warner in your hood in San Francisco, I'd do it. I never really have outages and it just works great.

I've heard some bad things from Seattle peeps about Comcast's packet shaping/limiting in terms of bittorrent if you do that sort of thing, so be careful if it's Comcast in your area.
[User Picture]From: caladri
2009-10-08 06:29 pm (UTC)

(Link)

Comcast hasn't seemed to shape or shut down encrypted BitTorrent traffic, and most clients support encryption. The last time I tried it, non-encrypted BitTorrent traffic would hit a serious throttling wall after a few hours, so much so that it was unusable.
[User Picture]From: sillyape
2009-10-08 06:33 pm (UTC)

(Link)

Yeah I was wondering about encrypting it for Comcast peeps, good to know you have that option left.
[User Picture]From: detritus
2009-10-08 08:13 pm (UTC)

(Link)

what the shit? Is that TW business class?

I'm getting like 8/376ish for $42/month.
[User Picture]From: sillyape
2009-10-08 08:29 pm (UTC)

(Link)

Nope, it's the "RoadRunner Turbo with PowerBoost" home package, the fastest of their 3 packages. It is supposed to be "up to 15Mbps" down and "up to 1Mbps" up, but here in downtown Los Angeles (and most of Time Warner in California, I've heard) is much, much faster in delivered download speed, and a bit faster in upload speeds. I think they're capping upload around 1.5, but I don't think they're capping download speed for the "Turbo" customers and they're just calling that a "PowerBoost".
[User Picture]From: packetslave
2009-10-08 06:14 pm (UTC)

Speakeasy and Comcast

(Link)

You actually can see Speakeasy's full pricing here.

I'd recommend looking at Comcast if they're available, but go through their Business side instead of residential (http://business.comcast.net). If you can convince them to install in a residential area (sometimes a challenge; wasn't for me since I work from home full-time), you can get up to 50 down/10 up with static IP's, no 250gb/month limit like residential, and a 4-hour service SLA for not much more than you're paying Speakeasy now.
[User Picture]From: erik
2009-10-08 06:29 pm (UTC)

(Link)

This thread is pretty interesting because I've stuck with DSL for years with the understanding that cable has a capped upload speed of about 128 kbps, but if you have options now for getting a higher upload rate I may need to look into it again.
[User Picture]From: sillyape
2009-10-08 06:55 pm (UTC)

(Link)

Yeah that was back in the days when there wasn't that many DS3s in place for cable internet and all that jazz. Tons of $$$ went into infrastructure since then and they offer tiered plans and higher upload speeds and all that jazz now, plus the speeds possible in coax vs. copper are kinda ridonks.
[User Picture]From: stevieg
2009-10-08 07:50 pm (UTC)

(Link)

I'm seeing upload rates of 5-6mbps with cable, which is insane considering where we were a few years ago.
[User Picture]From: codetoad
2009-10-08 07:36 pm (UTC)

(Link)

Lots of people I know have had good luck with Sonic.net's ADSL2+ service. $55/mo for 18Mbps. http://sonic.net/solutions/home/internet/fusion/ They're nice folks.
[User Picture]From: toast0
2009-10-08 08:19 pm (UTC)

(Link)

If you can't get sonic's ADSL2+, they also have regular ADSL with an AT&T line share. (ADSL2+ doesn't require a AT&T line)

With ADSL, it should be < $15/month for the required phone line, if you go with with measured rate service, and the taxes in your area aren't absurd. For the top of the line DSL service (6M/768k) with 8 static ips, the out of contract price is $69.96/month. For 6M/768k with 1 dynamic ip, out of contract is $40/month.

Contract rates are here
[User Picture]From: mart
2009-10-08 11:07 pm (UTC)

(Link)

I use Sonic's regular DSL and I've been happy with it. They have that small ISP feel that I remember from the 90s. They stay out of my way, which I appreciate.

[User Picture]From: macros
2009-10-09 04:32 am (UTC)

(Link)

I can second sonic, they've been great. We have two 15/1 at the office in soma, ~$100/mo iirc. I also use them at home, 6/768 for the intro $35, which they extended past the first year when we asked. It has just worked with no hassles.
[User Picture]From: duskwuff
2009-10-09 02:41 am (UTC)

(Link)

+1. They've got IPv6 connectivity too, which is a cool bonus.
From: (Anonymous)
2009-10-10 06:21 pm (UTC)

(Link)

+1 for Sonic.net
From: dmarti
2009-10-08 08:00 pm (UTC)

rawbandwidth.com

(Link)

I have rawbandwidth.com for a home office plan with 5 static IP addresses. Always been happy with it, and there is no clueless customer service or support layer in the company as far as I can tell. You can get a person who knows what he's doing on the phone, quickly. One of many Mike Durkin stories:

http://lists.svlug.org/archives//svlug/2005-January/022526.html
[User Picture]From: akale
2009-10-08 11:37 pm (UTC)

(Link)

Have you ever thought about FIOS?

For ~$90/month, you can get 25/15, and it's quite dependable (at least here on the East Coast).
[User Picture]From: brad
2009-10-08 11:42 pm (UTC)

(Link)

Not available in SF last I checked.
[User Picture]From: akale
2009-10-09 12:56 am (UTC)

(Link)

Hmm... my apologies. I should've checked. Once it is available, you should definitely check it out.
From: plix
2009-10-09 03:35 am (UTC)

(Link)

U-Verse is available in the south bay and, generally speaking, it's either exclusively a FiOS market or exclusively an U-Verse market. My experience with U-Verse in San Jose was pretty good, and certainly a step up from PacBell/SBC/AT&T DSL with the CO right around the corner. It's VDSL, so you're stuck with AT&T's hardware (2Wire Residential Gateway, which is obtrusive, but can be coaxed into acting as a glorified modem), but it's less distance sensitive. 18 down / 1.5 up runs ~$65 per month for unbundled internet.
[User Picture]From: dnab
2009-10-09 06:13 am (UTC)

(Link)

The fios deployment schemes make no sense to me. A guy I know in Sacramento's had fiber for 5+ years. A friend in Hillsboro OR has it. Nobody I know in the Bay Area's even caught a glimpse of it.
[User Picture]From: ibneko
2009-10-09 02:21 am (UTC)

(Link)

We had pretty serious issues with Speakeasy at work (expensive, pain in the ass to move from one location to another). I finally convinced our workplace to get a comcast business line, along with two AT&T DSL backup lines. AT&T's gone down a few time, but comcast's still pretty stable.

And I use the economic comcast residential service ($25/mo, woohoo! + free basic cable that I don't watch). It gives me about 120 KB/s down, 30-50 KB/s up, with "SpeedBoost" (first 1 MB travels really quickly, and then gets throttled).

I use BitTorrent, but I have encryption preferred checked and I don't usually see any problems.
[User Picture]From: 7leaguebootdisk
2009-10-10 04:38 am (UTC)

(Link)

http://www.unwiredltd.com/index.php

If you have line of sight and can put up an antenna, a friend has their 6mbps symmetrical package at $99 (I think it is cheaper now) and loves it.
[User Picture]From: calmkelp
2009-10-11 09:30 pm (UTC)

(Link)

I have 50/10Mbps from Comcast in SF for about $105/month. Most of the time they really do deliver those speeds. I've had it since April and it's been completely solid. No issues. Also I haven't seen any p2p shaping or any other nasty stuff.