Actual bits of conversation from my calls:
"When were you told your installation would take place?"
"Oh, yup... I see that now. Things are schedule for the 20th."
On schedule??? No, that's two days late. Plus I still don't have my account information which I was supposed to have received. They give me a new phone number to call. This one's for Qwest Internet Service. I press "2" for DSL service information, instead of "1" for dial-up or "3" for ISDN.
"What's your phone number?"
"Is that the line your DSL is on or your home line?"
Um, they're the same.
"But what's your home phone number? Maybe that'll bring up your customer record."
That is my home phone number.
"You need to call new accounts and get a new line for DSL. A dial-up will work with your existing line, but with DSL you need a new line."
Ma'am, you're confused. That's backwards. DSL can run over your existing phone line. A dial-up would require a separate phone line for a full time connection.
----- very long pause -----
"Sorry sir, is there anything else I can do for you today?"
*sigh* No thanks. (obvious not, huh?)
I'm going to call the alternative DSL suppliers and see if support and technical knowledge is better. Qwest is not worthy of our $150/month if they're that damn stupid.