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Silly weather, Stupid Dell - brad's life — LiveJournal [entries|archive|friends|userinfo]
Brad Fitzpatrick

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Silly weather, Stupid Dell [Apr. 17th, 2001|03:56 pm]
Brad Fitzpatrick
It's been nice and sunny lately and I've been wearing jeans, two shirts, and a coat. Today I decided to wear shorts and a t-shirt without a coat since it was so nice out. Kenji and I got off the bus and it started raining. We looked up ... blue skies. Anyway, it remained cold and annoying slightly rainy all day. Brrr.

Lectures this quarter in all my classes have been interesting, but not today... went really slow.

I called Dell last night to buy some more parts for the LiveJournal servers... they asked me a dozen questions about my business, its history, and future plans, then told me somebody would call me back tomorrow. And that was the order line! I just want some damn parts. Anyway, they were supposed to call me back today at 9am. They called at 12am while I was in class (got the message later). Now I just tried calling two people there who I've talked to before... both of them are "on the phone with another customer or out of the office", so I'm waiting on the phone for "approximately 19 minutes" until I get to give them my money for their overpriced proprietary hardware. Yay.

I tried searching the web to find other vendors that made "processor modules" for PowerEdge 2400s, but couldn't find any. I also need some new harddrives for Kenny ... are those Dell-specific? Marcus' servers have the same type of drive connectors, so it seems I could buy those elsewhere. I should search the web now while I wait the remaining 17 minutes.

Oh yeah ... Dell's website is the worst e-commerce site I've ever seen.

They don't have good phone sales service, and it's painful to find what you're looking for on their site ..... it seems like they don't want to make money! ???
LinkReply

Comments:
[User Picture]From: firelegend
2001-04-17 04:08 pm (UTC)
i read about a month ago they had laid some peeps off do to slow sales, even though that same week I bought a new system, and two co-workers had within the same month, and just a few weeks ago another freind of mine got a pimped laptop from them.. so i dont see how they can be doin so bad.. so i think they are a bit short handed.

My experience with them was pretty good, but i only talked to them on the phone once, wasnt pleased with the site as well. I had two many questions it didnt answer. I think they sent me the wrong box with the right options.. but I dont care at this point. I wanted the all black box but i got the 8100 which i believe was actually more expensive with the siver front.. so i decided not to worry about it, i dont think i got jipped for money and am to lazy to do that ship back thing, it was hard enough to get it from the apt. comples office to my apartment by myself...

I was though, really happy with the month later follow up phone call, were they attempted to seel me nothing, asked me if i was happy with the system and had gotten all my billing info and offered to send me paper work for auto-withdrawl on the Dell Loan thingy payments. That was a very nice curtesy call, best I ever got actualy.
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[User Picture]From: christowang
2001-04-17 04:10 pm (UTC)
UGH! I get a call everyday at work from these people. I work at a small business, and some how they think we told them we are looking to buy 50 to 100 computers in the next year, and want the details of each one so they can get me some price quotes. FUCK OFF!!!!

I told them like a million times that the only way we will chat if they get there prices near everyone else in the world. Then they are like, "lets see what we can do" And again they about double the price send me quotes then follow up. Then about 2 hours later someone else calls back asking if you made up your mind yet, and they have new deals. DIE!
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[User Picture]From: bradfitz
2001-04-17 04:21 pm (UTC)
My thoughts exactly.

The "2nd processor module" I just bought was $600 .... 3 times more expensive than just getting a 866-133 from a local store here. What the fuck? Seriously.

No more Dells for LiveJournal.
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[User Picture]From: christowang
2001-04-17 04:33 pm (UTC)

Re:

Yeah exactly. Everything is customized. Customized meaning they built it so you have to modify every part with some plastic connector to make it fit just right. Bitches.

And the last decent dealer bites the dust.
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[User Picture]From: whitaker
2001-04-17 04:17 pm (UTC)
Yeah, the people that get "assigned" to new orders are the same people who answer the calls from the fucking general pool... so they're ALWAYS on the phone. There's no way to get through to them other than via email. I tried a couple of times a day for an entire week and never got through.
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[User Picture]From: aaron
2001-04-17 04:19 pm (UTC)
"I also need some new harddrives for Kenny ... are those Dell-specific?"
I doubt it, not even Apple uses Proprietary HDs in their machines.
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[User Picture]From: crichton
2001-04-17 04:20 pm (UTC)
the hard drives are not dell-specific. just make sure if you're adding to a raid array that they are the same model and rpm.
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[User Picture]From: bradfitz
2001-04-17 04:59 pm (UTC)
But the enclosure seems to be..... :-/
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[User Picture]From: gregw
2001-04-17 05:15 pm (UTC)
I seem to remember hearing once (maybe even on LJ) that Dell actually repackages and resells EMC enclosures, so if it will work there . . .
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From: wickendenthayer
2001-04-17 04:48 pm (UTC)
god... Dell.com.... it's pure ugliness, man. I can't even bear to look at it.
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[User Picture]From: michielyn
2001-04-17 04:58 pm (UTC)

hehe

"It's been nice and sunny lately and I've been wearing jeans, two shirts, and a coat. Today I decided to wear shorts and a t-shirt without a coat since it was so nice out. Kenji and I got off the bus and it started raining. We looked up ... blue skies. Anyway, it remained cold and annoying slightly rainy all day. Brrr."

Gotta love Washington.
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[User Picture]From: bradfitz
2001-04-17 04:59 pm (UTC)

Re: hehe

Damn you with your tan body!
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[User Picture]From: chuck
2001-04-17 06:15 pm (UTC)

Re: hehe

imagine that...someone tanner than Mr. B-Fitz..
-she's a lot cuter too ;)


hmm...could we invite her to ladies night?? what do you think?? =)
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[User Picture]From: bradfitz
2001-04-17 06:17 pm (UTC)

Re: hehe

okay, we'll invite her.

she has a boyfriend, though.
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[User Picture]From: michielyn
2001-04-18 08:28 pm (UTC)

Re: hehe

Its only because I lived in Arizona. ;)

So what's ladies night? Also, don't you have a girlfriend Mr. Fitzpatrick?
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[User Picture]From: bradfitz
2001-04-18 09:35 pm (UTC)

Re: hehe

Shhhhhhhhhhhhhhhhhh
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[User Picture]From: michielyn
2001-04-18 09:55 pm (UTC)

Re: hehe

*gasp*

;)

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[User Picture]From: bradfitz
2001-04-18 09:57 pm (UTC)

Re: hehe

Baah... I'm just kidding.

Chuck's the one that wants to invite you.... he's the single one. :-)
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[User Picture]From: michielyn
2001-04-18 10:07 pm (UTC)

Re: hehe

I knew that much.

I just like to play along.
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[User Picture]From: chuck
2001-04-21 03:04 pm (UTC)

Re: hehe

ladies night is something that probably will never happen :( We just wanted to have a fun night..get all dressed up, drink some wine by candlelight, a real classy event...then we break out twister(heh). But the girlfriends seem to be saying no to the whole idea...pssh, crazy girlfriends =)
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[User Picture]From: michielyn
2001-04-21 07:45 pm (UTC)

Re: hehe

It sounds very fun, I don't understand why they wouldn't want to.

Silly girls.
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[User Picture]From: chuck
2001-04-21 08:05 pm (UTC)

Re: hehe

yep...if it does actually happen, you should come...even if you are already taken =)
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[User Picture]From: michielyn
2001-04-21 08:07 pm (UTC)

Re: hehe

Thank you ever so much for inviting me.

I do need to get out once in awhile. :-)
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[User Picture]From: dormando
2001-04-17 05:04 pm (UTC)
I haven't found a place to get "dell specific" drive enclosures from, and their site doesn't want to cough up details. They're probably some generic brand, but they don't say anywhere about just which generic brand they actually are.

Which is irking, to say the least.
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[User Picture]From: gregw
2001-04-17 05:18 pm (UTC)
Yup, I understand. I called up once with a specific question about the load-balancing feature of Win2K Server and if that was included in their new 1U rackmount unit. It took me half an hour, two sales people and a dozen questions from them plus, practically, my signature in blood promising that I would buy a whole bunch of hardware from them in the next year before they would answer the question.

The answer was, 'Yes'.

And I needed a good, stiff drink after that call.
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[User Picture]From: tifkat
2001-04-18 05:13 pm (UTC)
I dunno if you guys have much experience with big corporation stuff, but I think the reason for all this hastle is because Dell does *LOTS* of government and big business deals.

They *HAVE* to do all that to provide the levels of service that their clients expect.

Unfortunately their customer service is aimed at these clients, and not us small guys. I mean, we like prompt service, but we don't have multi-million dollar contracts with them, with the choice of running off to another service provider / dealer if they don't service us just right.

With goverment etc they keep track of how long the 'call' takes and who worked on it and what was done and all the petty little things, so they have the stats to come back and say, "Ahh but within the bounds set down in the contract for our service with you our service was totally acceptable and our charge rates were justifiable and if you want to quit the contract we have the upper hand and we will sue you for all you're worth! So ner!" And they say it all in one long winded breath like that too.
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From: billemon
2001-04-18 06:07 pm (UTC)
I remember trying to get information out of Dell here in the UK a while ago (three of four years) and having pretty much the same problems ... it sucked.

I think the marketing folks have gotten obsessed with this drem ideal of "relationships" with customers, which actually does get in the way of actually doing business.

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