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Brad Fitzpatrick

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Qwest can blow me [Aug. 31st, 2001|06:57 pm]
Brad Fitzpatrick

You know why I like InterNAP? I call their NOC and a human picks up the phone on the 1st ring and that same human answers my question or fixes my problem. No transferring, no waiting. Oh, and the human's smart.

You know why I hate Qwest? I call and wait on hold for 15-25 minutes because they're always experiencing a "high call volume". That stupid message should say, "We're currently experiencing a high caller to monkey ratio... we'd hire more monkeys but they eat too many bananas."

Oh, I got a new message! "I'm sorry your wait is so long. Your call is very important to us. We'll get to you as soon as possible. Please continue to hold." And in the most corny voice. If I met that person in real life I'd kick their ass.

I wouldn't be on the phone with Qwest now if the 5251 people would have transferred all their accounts into their own names like they were supposed to.

But you know what really irks me? What's the alternative to Qwest for local phone service? Regulated monopolies are just as shitty as unregulated monopolies... same shitty quality & service.

In other news, I've got 7 notable things done today, with a major 8th one in progress. And I'm hungry... gonna make spaghetti soon here, after I get through to this damn place.

[User Picture]From: ekips
2001-09-05 01:41 pm (UTC)

EarthLink: Worse than Qwest.

Earthlink charged us close to $1000 for using a toll-free line that was the ONLY not-busy line that we could use to dial in. And they never told us that it was $4.95 an hour. At least I only used 202 hours of internet that month. Heh heh.
We didn't pay it, either. We contacted the Oregon & California divisions of the BBB and we contacted Peter DeFazio, our state congressman. Really, when you want something done, just call the government.
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