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Brad Fitzpatrick

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fuck fandango [Nov. 16th, 2001|04:05 pm]
Brad Fitzpatrick
Dear Fandango,

I just went to buy tickets online and got a VBScript error message after entering my credit number and submitting it.

I pressed back and the page wouldn't load.

So now I have no tickets and you probably charged my credit card.

Worse, your site is incredibly slow, the "Live Help" is "down" right now, and your toll free help number has a busy signal.

Oh, and when signing up there are radio buttons letting me select between two of your spam mailing lists. I couldn't turn them both off.

Seriously, can you guys do anything right?

I'll go wait in line and buy my tickets from a human. Thanks.

Look up my account history and reverse that charge if it did indeed go through. I never got tickets I could print. All I got was that error message showing that your programmers suck and program in BASIC, and can hardly manage that.

- Brad Fitzpatrick
LinkReply

Comments:
(Deleted comment)
From: opiummmm
2001-11-16 04:28 pm (UTC)
Did somebody say "below the belt?" ;-)
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[User Picture]From: eva_b
2001-11-16 04:30 pm (UTC)

OK, you just made my day with this: "I'll go wait in line and buy my tickets from a human..." LOL!!!

This online business sux at times, doesn't it!? :)

E
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[User Picture]From: ladydiana
2001-11-16 04:33 pm (UTC)

YOWCH!

You know, few things can be as painful as having your ass reamed from someone who can do your job in their sleep...and have been able to since they were four.

Yowch.

I'm glad I don't *try* programming around you. :) *wink*
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[User Picture]From: lyrical423
2001-11-16 05:10 pm (UTC)
OUCH! thats soo gotta sux..sorrie to hear that =(
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[User Picture]From: joggingguy
2001-11-16 05:52 pm (UTC)

Yeah

What he said :-)
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[User Picture]From: boobee
2001-11-16 08:12 pm (UTC)
wow. the poor underpaid, underappreciated, and over-worked customer service representative who was just subjected to your misguided lashing. learn some couth and save the passionate outbursts for a just cause.
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[User Picture]From: whitaker
2001-11-16 09:57 pm (UTC)
Dude, online movie tickets sound great, but they fucking suck. People would always bring them in at Showcase, but then our little radio-pda thingers would be broken and would never scan and it'd take a fucking hour so we'd end up just letting them go through without verifying their tickets in any way. Either that or we'd redirect them to Customer Service so they could manually type in the bar code number for verification and they'd get really pissed because the web site said it'd be faster.

Bah. Ever buy shit from Ticketmaster.com ? I love the: "Please wait while we connect to the ticketing system... may take up to a minute." G-h-e-t-t-o.
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[User Picture]From: digipete
2001-11-17 12:10 am (UTC)
The Ticketmaster screen should read "please wait while we double the price of your tickect for no good reason"
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