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Brad Fitzpatrick

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fuck fandango [Nov. 16th, 2001|04:05 pm]
Brad Fitzpatrick
Dear Fandango,

I just went to buy tickets online and got a VBScript error message after entering my credit number and submitting it.

I pressed back and the page wouldn't load.

So now I have no tickets and you probably charged my credit card.

Worse, your site is incredibly slow, the "Live Help" is "down" right now, and your toll free help number has a busy signal.

Oh, and when signing up there are radio buttons letting me select between two of your spam mailing lists. I couldn't turn them both off.

Seriously, can you guys do anything right?

I'll go wait in line and buy my tickets from a human. Thanks.

Look up my account history and reverse that charge if it did indeed go through. I never got tickets I could print. All I got was that error message showing that your programmers suck and program in BASIC, and can hardly manage that.

- Brad Fitzpatrick

[User Picture]From: whitaker
2001-11-16 09:57 pm (UTC)
Dude, online movie tickets sound great, but they fucking suck. People would always bring them in at Showcase, but then our little radio-pda thingers would be broken and would never scan and it'd take a fucking hour so we'd end up just letting them go through without verifying their tickets in any way. Either that or we'd redirect them to Customer Service so they could manually type in the bar code number for verification and they'd get really pissed because the web site said it'd be faster.

Bah. Ever buy shit from Ticketmaster.com ? I love the: "Please wait while we connect to the ticketing system... may take up to a minute." G-h-e-t-t-o.
(Reply) (Thread)
[User Picture]From: digipete
2001-11-17 12:10 am (UTC)
The Ticketmaster screen should read "please wait while we double the price of your tickect for no good reason"
(Reply) (Parent) (Thread)