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Brad Fitzpatrick

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Running [Dec. 4th, 2001|04:21 pm]
Brad Fitzpatrick
Went running with my mp3 for the first time. It's nice ... the beat keeps the pace. Most the time, that is. Some songs with bizarre rythms just don't work at all.

I tried calling AT&T again.

Try 1: busy
Try 2: busy
Try 3: got through to some man, who transferred me to tech support: busy.
Try 4: busy
Try 5: busy
Try 6: got through to some lady, who said that's a tech support issue. I asked what I called. She said "customer service". (even though I'd navigated through the menus to "my service is fucked", which you think might transfer me to tech support automatically?). this lady also gave me the "direct" number to tech support. transferred: wait on hold 5 minutes listening to Musak: then turns busy.
Try 7: (now to tech support) busy
Try 8: wait for 5 minutes, music stops.

I fucking give up.

(Deleted comment)
[User Picture]From: gorgonous
2001-12-04 05:37 pm (UTC)
<Taps fingers together>
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[User Picture]From: cepcion
2001-12-05 09:03 am (UTC)
as one of those people (please don't suspend my account) please try to imagine our situation. Over the weekend everything went to hell. There was a magic plan where everyone would be transitioned over automagically but of course that didn't work for everyone. That leaves frustrated customers with no information and agents with equally no information.

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[User Picture]From: twistah
2001-12-05 04:10 pm (UTC)
I am sure most people don't blame you, the techs, for the problems. If anything, it's AT&T that people are angry at, but even that blame is hard to place because of what @Home did to them.

Hope you aren't getting too stressed out with "MY CABLE MODEM DIED FIX IT NOW!!!!" yet. I can't imagine being a support guy/tech at AT&T Broadband being a fun job right now.
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[User Picture]From: cepcion
2001-12-05 05:13 pm (UTC)
actually, that's the best part. i used to think all Americans were idiots for various reasons. I'd say 95% of the people I've talked to this week have been calm, understanding, and non-hostile.

Go America!

*waves flag of non-stupidity*
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[User Picture]From: way2tired
2001-12-04 09:13 pm (UTC)
Were you one of the "lucky" Excite@Home/AT&T customers?
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[User Picture]From: ladydiana
2001-12-04 09:43 pm (UTC)

You could do like I did...

And write a hate-mail or e-maul to them...

'Course, I haven't heard back on my particular issue yet, but I generally get good responses when I take the time to print something and mail it USPS...
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[User Picture]From: twistah
2001-12-04 11:03 pm (UTC)

Re: You could do like I did...

And write a hate-mail or e-maul to them

Heh, an e-maul sounds so much more violent than what you intended to say, and serves your purposes well... ;)

(Ok, I admit it, it's 1:04am)

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[User Picture]From: ladydiana
2001-12-05 10:31 am (UTC)

Re: You could do like I did...

Actually...I *intended* to say "Maul". I know what a maul is. That's why I said it. :)

You obviously didn't read the hate mail I sent to my local politicians or the letter I wrote to TWA last year.

I guess I oughta put the word credit in my dictionary project...credit Lisa Gaisbauer last Thursday...
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From: ardbeg78
2001-12-05 06:49 am (UTC)
Do you speak Spanish at all? I find that if you go to the initial menu and hit the 2 key (or whatever one they designate for Spanish) you get an operator sooner. You can then start the conversation in Spanish and switch over soon because all these operators speak English too. I have tried this with the phone and cable companies, and it seems to work very well.
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