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Brad Fitzpatrick

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Portland doesn't exist [Jul. 18th, 2002|07:12 pm]
Brad Fitzpatrick
For the past two weeks I've been trying to change my Seattle cellphone number to a Portland one.

For the past two weeks the Portland region code has been absent from Voicestream's computers.

Two separate people (out of five, over two weeks) have asked, "Well, do you want a Salem number?"

Um, no. That doesn't solve the problem, does it?

They filed a tech trouble ticket on July 4th and it still isn't resolved.

Yet again I wait on hold for those clueless call-center fucks to search for Portland over, and over, and over.

Has Voicestream not had any new customers in the past two weeks?

[User Picture]From: christowang
2002-07-18 07:17 pm (UTC)
People around here that have VoiceStream have crap service. They think its great, but between 6-11 oclock at night all you get is a VoiceStream message saying not enough circuits.
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[User Picture]From: tydel
2002-07-18 08:07 pm (UTC)
Well that's good to know, when I move down there I guess I won't be getting a VoiceStream cell :P

What's a decent provider?
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[User Picture]From: supersat
2002-07-18 09:06 pm (UTC)
I like AT&T. I used to get a killer deal on it through MaPS credit union, but unfortunately I can't have a Seattle number with it.
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[User Picture]From: ladydiana
2002-07-18 08:34 pm (UTC)
Let me see what I can do.

I have a friend who used to work at VoiceStream, even in Seattle. I'm sure he knows someone that can look into it.
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[User Picture]From: gregw
2002-07-18 08:40 pm (UTC)
That fills me with such hope, knowing that Voicestream is trying to buy AT&T wireless, my provider.
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[User Picture]From: ekips
2002-07-18 08:51 pm (UTC)
AT&T Wireless is excellent. I have their mLife GSM service, which (although it seems like it would be tacky) is very nice, and the quality on it is excellent. It has yet to cut out and people I talk to say it sounds like I was on a landline.
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[User Picture]From: ekips
2002-07-18 08:54 pm (UTC)
I forgot to mention that their tech support/customer service rocks beyond all comparison. Everyone I've talked to has been friendly and personable, even when responding to inane questions.
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[User Picture]From: waning_estrogen
2002-07-19 07:53 am (UTC)
Has Voicestream not had any new customers in the past two weeks?
Voicestream should not be allowed to have any new customers ever, their billing is so totally fucked. And if you pay online, it's nearly impossible to get into the loop. They keep changing it, or it's down for maintenance, or there are too many concurrent requests. Switch to AT&T.
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