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Washington Mutual Sucks - brad's life [entries|archive|friends|userinfo]
Brad Fitzpatrick

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Washington Mutual Sucks [Jan. 5th, 2004|11:32 am]
Brad Fitzpatrick
I hereby declare Washington Mutual's computer security totally lame.

Get this: they cancelled my credit card, along with all other credit cards from that branch, because..... ready for this?

Somebody stole the computer with all the credit card numbers on it.

That's right... there was a desktop computer that somebody could just pick up and walk off with.

No filesystem or block-level encryption? Apparently not.
Not locked up in a vault? Apparently not.
Not a dumb client that only talks over secure lines to a central, secure computer? Nope.

I guess I should respect them for notifying their customers, but they sure look stupid about now.
LinkReply

Comments:
[User Picture]From: dakus
2004-01-05 07:42 pm (UTC)
"vault? what vault? we keep all the money in this here card board box and Jimmy takes it home each night!"

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[User Picture]From: nolegs
2004-01-05 07:47 pm (UTC)
Keep your money with the Mafia. Nobody fucks with the Mafia.
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From: ex_debgirl0
2004-01-05 10:26 pm (UTC)
bahahaha
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[User Picture]From: henry
2004-01-05 07:48 pm (UTC)
I wouldn't be surprised if this blatant disregard for user-level security was rampant at any major bank branch. you'd think with all the hype over identity theft lately they'd have done some serious auditing/training, but I doubt even that could stop joe bank manager from writing his password on a stickynote under his keyboard (they're too hard to remember!). or making a plain-txt backup on the desktop of some encrypted file he's working on, etc etc. a lot of people think a screen saver password is adequate security, and they're employed everywhere you do business.

hey, at least wamu doesn't charge a bunch of fees with their free checking :)
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[User Picture]From: nolegs
2004-01-05 08:06 pm (UTC)
Bank robbery is still pretty common in the 'Nati. There were 408 reported bank robberies in 2003. 249 in 2002. There was even a twelve year old that robbed a bank.
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[User Picture]From: traceylee
2004-01-05 08:08 pm (UTC)
Last month I went into Washington Mutual because I had not received my statements in 2 months. It turns out that my address had been changed to a somewhere in Florida.

No money was missing, but it took me a week to get the address changed back. I would go in, get it changed, come back the next day to make sure it was ok, and discover it was STILL the address in Florida!

They still can't explain how it was changed in the first place.

Nice security they have there. I think my money would be safer in a sock underneath the bed.
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[User Picture]From: tabbylove
2004-01-05 08:18 pm (UTC)
Holy shit. That is crazy. By far the worst "My Bank Screwed Me on Accident" story I have ever heard.
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[User Picture]From: tabbylove
2004-01-05 09:41 pm (UTC)
I guess not...
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