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Brad Fitzpatrick

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Covad DSL [Jan. 29th, 2004|12:01 pm]
Brad Fitzpatrick
Hey Mahlon,

Im going to move forward and begin to process your order, im going to
have to submitted it manualey , Are automatic ordering system is
temporarly down, It may take a day or so to see conformation of the
order but it will be processed today, Just a glitch we somtimes get at
the end of the month.

Welcome to Covad Sir, where glad to have you!
It makes me wonder if we shouldn't have ordered Covad DSL at this point. Hmmm.....

[User Picture]From: lisa
2004-01-29 12:01 pm (UTC)
hmm. i'm still skeptical about the part where speakeasy said they couldn't provide what covad is. interesting to see if you actually end up getting it installed.
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From: (Anonymous)
2004-01-29 12:03 pm (UTC)
Holy crap!

Well at least your service will be conformated.
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[User Picture]From: muerte
2004-01-29 12:09 pm (UTC)
Is that a joke? Is that from their automated system, or a real person?
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[User Picture]From: christowang
2004-01-29 12:15 pm (UTC)
Covad has really sketchy service in New Jersey. One week you can order it, the next they will say they don't offer it in your area.

I've heard good things about them in other areas, but maybe it's just single incidents that I've heard the most about.
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[User Picture]From: faepuck
2004-01-29 12:16 pm (UTC)
I'd wonder about this DSL company too... I mean, if they get busted by the FBI for using child labor, their tech support will probably suffer.
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[User Picture]From: toddv
2004-01-29 12:21 pm (UTC)
Recently (a couple of months ago?) Covad outsourced a huge portion of their support to India. I'm not sure if it's a communication (or spelling) barrier, or newness to the job, or what, but we've* seen service go dramatically downhill... :/

* - "we" being Speakeasy - as a n00b, I have little contact w/ covad directly, but I get to listen to the advanced support reps bitch all day.
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[User Picture]From: dina
2004-01-29 12:29 pm (UTC)

Maybe it was bring your kid to work day

Not surprising that they end up getting "glitches" at the end of the month.
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[User Picture]From: yourmindshifts
2004-01-29 12:49 pm (UTC)

Im be the one persnaly resposible for installing your DSL, so you should have not anything to whorry about, sir!
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[User Picture]From: whitaker
2004-01-29 12:51 pm (UTC)
I can only pray that they're not a native English speaker.
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[User Picture]From: film_girl
2004-01-29 01:43 pm (UTC)


My favorite mistake is "where" for "we're"...the hell?

Makes you wonder why a person working for a hosting company doesn't use spell check with their mail client (a scarier note -- perhaps they don't use an actual client, but instead web-based messaging)...
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From: ex_debgirl0
2004-01-29 02:15 pm (UTC)



A coworker of mine is SICK of microsoft OS and wants to get a Linux system. He wants to know of an online or hardcopy resource to learn more about Linux.... (FATs, etc)...

Since you were the Linux guru I thought I'd ask you...

Care to help out?
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(Deleted comment)
[User Picture]From: brad
2004-01-29 03:01 pm (UTC)


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[User Picture]From: graceadieu
2004-01-29 03:10 pm (UTC)


Whoever wrote that may have had too many martinis, hehehe.
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[User Picture]From: supersat
2004-01-29 03:24 pm (UTC)
I've never had a good experience with Covad. I'm 100 ft. beyond their cutoff for 768k SDSL. Their engineers say the line should work at 768k without any problems, but their systems refuse to allow them to set my line at 768k. So, I'm stuck with 384k SDSL.

I also can't get ADSL without a Qwest line, which I refuse to get. I'm not sure why they won't offer me ADSL over a dry line because they used to do it, and they do it with SDSL.
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[User Picture]From: jackbrinks
2004-01-29 03:32 pm (UTC)


All your broadband are belong to us!

I had DSL through Inreach for a while (SF Bay Area) who were just a reseller for Covad. After the 5 months of the line dropping off and re-syncing every 15 minutes and 5 tech visits each by the phone company and Covad engineers, Inreach decided that they were going to terminate my contract. They couldn't figure out why my line wasn't clean (under 10K feet from the switch) and it was easier to let me go than to continue troubleshooting. All DSL companies suck.

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[User Picture]From: seattlesparks
2004-01-31 11:48 pm (UTC)
Someone just linked me to this journal post after hearing my own recent rants about Covad and Qwest. You have my profound sympathy. Though in my case, the Covad technician just sort of... forgot... to finish the job, and didn't bother to update the ticket for a week. (And then the Qwest technician who was supposed to handle the Qwest side of things has basically decided it's Not His Problem since he wanted to leave early and didn't want to have to go to the central office the next day, so he'd 'get to it sometime next week.')

I think the Speakeasy advanced support tech in charge of my trouble ticket is starting to consider the feasibility of napalm strikes against certain technician vans, since my DSL has been down for two weeks while Qwest and Covad play games.
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[User Picture]From: brad
2004-01-31 11:53 pm (UTC)


eh, suck.
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