Brad Fitzpatrick (brad) wrote,
Brad Fitzpatrick
brad

IBM customer support

Holy shit... dealing with IBM is a hassle and a half.

After buying two fairly damn expensive machines, I'd expect tier 1 customer support to not treat me like an ass.

Well, I'd really expect the machines to come pre-built.

Would you buy a $35, - $40,000 car and be happy with putting it together yourself?

But after tolerating the tier 1 dumbass for far too long, the relatively friendly tier 2 lady told me which of the 3 serial numbers on the machine was the right one and finally announced that a customer service guy can come on-site Monday and help. I'll just gave him put it all together because damn if I can figure out how to put this square peg of a RAID card into this round hole of a chassis.

Oh, and it turns out this IBM RAID card is just re-branded Adaptec, and we've gone through a half dozen buggy-as-shit Adaptec RAID cards in the past. Whether it was a hardware, firmware, or driver issue, we never figured out.... but they sucked. I'm not too happy to have another Adaptec in here.
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  • Happy Birthday!

    Happy 20th Birthday, LiveJournal! 🐐🎂🎉

  • hi

    Posting from the iPhone app. Maybe I'm unblocked now.

  • Why, hello...

    Long time no see. How's my baby doing?