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Brad Fitzpatrick

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Sure 'nuff [Aug. 2nd, 2005|05:17 pm]
Brad Fitzpatrick
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In summary:

-- missed my first leg, booked through work, through Expedia
-- Expedia won't help, sending me to United (tried 3 times)
-- United won't help, sending me to Expedia (tried 5 times, 2 of which I was dropped)
-- United wants $282 change fee, which I almost paid, until they dropped me

Ended up buying:

-- Southwest, Oakland to Portland. Through Southwest. (better deal than through Expedia, who's now on my shitlist)
-- Alaska Portland to SFO. Through Alaska. Also a better deal than Expedia.

So in conclusion, United and Expedia can now blow me. I was prepared to pay $100 or so for my stupidity/laziness (remembered the flight's arrival time as its departure time, and never double-checked), but $282 and 8 phone calls ultimately ending in failure? Wasn't prepared for that.

Expedia no longer gets my business.

[User Picture]From: dpb
2005-08-03 12:58 am (UTC)
I have found through my experience to use Expedia and Orbitz to find what airlines go where and have good deals (on hotels too), then go to that companies website. 9 times out of 10 the company will offer the best deal (when accounting for the extra charges Expedia adds in). Especially Alaskaair.com and Southwest.com normally are always better than expedia!
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