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Brad Fitzpatrick

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iPhone brokenness [Nov. 12th, 2007|10:37 am]
Brad Fitzpatrick
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My iPhone has developed a horizontal band where the touchscreen no longer works.

The row is at the top of the second row of buttons on the homescreen. A bunch of operations are now difficult to impossible.

Guess I get to go to the Apple store and see if they'll replace it? What are the odds of that? Are they dicks about it, or do they happily replace brokenness?

[User Picture]From: valiskeogh
2007-11-12 06:45 pm (UTC)
they'd probably do it without too many questions. that issue has become a VERY common problem with the iphone touch screens. dont worry, i'm sure they've already seen dozens with the same issue.

"Apple bought the rights to the screen technology used in the iPhone from a Finnish firm. Finnish firm reported that usage led to the same unresponsive display problems after some time. Apparently, 3 to 6 months of “extensive use” would start to degrade the technology and cause a lose of sensitivity to touch-inputs. This suggests that the relatively new iPhone fleet in the US could start to exhibit similar problems with time."

"A growing number of iPhone users have reported what could be a serious manufacturing flaw affecting some units. After an indeterminate period of use the touchscreen may lose sensitivity in specific locations on the screen. These “dead spots” will be no longer respond to user input. For a device that depends entirely on touch input for manipulation…this isn’t good.

Fortunately Apple is listening, and is now offering repairs for anyone experiencing this problem. Unfortunately the company seems intent on enforcing its $29 rental fee for loaner iPhones, while your device is in the shop. "

"Threads on several Apple forums – including the company's own – have been devoted to the problem, which causes parts of the device's screen to go 'dead' and stop responding to the touch of a finger. Typically the dead spot is a strip about half an inch wide that runs the width of the iPhone's screen as it is held vertically, users experiencing the problem said. "
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[User Picture]From: gleamicus
2007-11-12 06:47 pm (UTC)
They generally happily replace brokenness. If they don't, make a stink here and submit it to Digg, and then someone from Steve Jobs' office might give you a ring :)
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[User Picture]From: popcultureicon
2007-11-12 06:52 pm (UTC)
Log in ahead of time and schedule a genius bar appointment. In my experience (all iPod related) they are really easy going.
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From: (Anonymous)
2007-11-12 06:54 pm (UTC)
I've found that they are very good about replacing brokenness. My phone had a stuck pixel that I showed them within the first couple days I had it and they swapped the phone out on the spot (I didn't even bring my packaging). My wife's phone quit receiving calls after 15 days and they replaced as well with little discussion (it was beyond the usual 14 day return policy, but they talked to a manager and decided not to make her ship it out).

Neither of them had visible damage -- so I don't know if they will complain if the phone looks worn (you didn't specify if yours looks damaged or not).
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(Deleted comment)
[User Picture]From: grumpy_sysadmin
2007-11-13 08:07 am (UTC)
In my experience that is the opposite of true.
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[User Picture]From: epiphany
2007-11-12 07:35 pm (UTC)

My Sources Say

It will be happily replaced provided it's still under warranty and you haven't swapped out the Sim card or hacked it in any other way.

(My bf works at Apple.)
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[User Picture]From: grumpy_sysadmin
2007-11-13 08:06 am (UTC)

Re: My Sources Say

... or if you have installed third party software, just do a restore before you go to the store, since you can just go run Installer.app, install SSH, and rsync the rest of it back later...
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[User Picture]From: lakeguy
2007-11-12 08:02 pm (UTC)
just make sure they don't try to give you a refurb which seems to happen a lot with iPods
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[User Picture]From: grumpy_sysadmin
2007-11-13 08:05 am (UTC)
It's been sufficiently covered, but just roll into an Apple store after making an appointment with a "genius" online in advance, and they'll swap it out. (I watched it happen while I was waiting for my turn to swap out on a much less justifiable warranty issue when the IR filter had "mysteriously" become dislodged on the camera.)
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