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Brad Fitzpatrick

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Messing with survey people [Jul. 20th, 2009|12:32 am]
Brad Fitzpatrick

I just got a call from a survey company, asking me to rate the quality of some service phone call I'd made recently.

First she asked if I had five minutes to complete a survey about a phone call I'd made recently. I thought that five minutes was longer than the phone call itself, but I felt bad for her, and I was amused, so I agreed to the survey.

"How would you rate the overall quality of the call? Please answer with a number from 1 to 5 where 5 is excellent is 1 is poor."

I answer, "4.6"


"Sir, would you say 4.6 is closer to 4 or closer to 5?"


I was chuckling the rest of the call, just saying "5." because I didn't want to confuse her.

[User Picture]From: jameth
2009-07-20 12:43 am (UTC)
I did this at the doctor the other day. I have a hernia going into my nut sack. They asked me to rate my pain on a scale of 0 to 10.


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[User Picture]From: burr86
2009-07-20 12:51 am (UTC)
I once got called for some survey where they asked me to tell them whether I agreed with a bunch of statements, on a scale from 1-10, where "10" is strongly agree. I got a good giggle out of saying 'nein' to all the statements I agreed with pretty strongly. :)
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[User Picture]From: robflynn
2009-07-20 03:38 am (UTC)


That is most excellent. I usually give fractional answers too, but most folks just accept them. I never get to have any fun. :(
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[User Picture]From: thedimka
2009-07-20 05:35 am (UTC)
4.6 has some effect of $9.99 when some people psychologically think of it more like $9 instead of $10 and probably it works.
so in a way 4.6 may appear closer to 4, maybe even closer that 4.55 because of the fives
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[User Picture]From: erik
2009-07-20 04:43 pm (UTC)
During my three-week stint on AT&T as a cell provider I got a call from them to conduct a survey about I'm not sure what exactly, and the lady asks "Are you on your cell phone or a land line?" I say I'm on my cell. She says, "Oh, well, we usually try to do this via a landline because we don't want to waste your minutes." And I'm thinking, "Yeah, no shit, you're wasting my minutes right now, but aside from that don't you guys have the ability to NOT waste my minutes, like when I call customer service and it doesn't count against them?" Then I try to explain to her that I have no landline and can't do her survey, she gets kind of silent, like maybe she doesn't understand, then I hear her coughing horribly on the other end, a real hacking, lung-ejecting cough, and it just goes on and on for what seems like forever, though it was probably 5-10 seconds, and then the line just goes dead. Awesome.
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[User Picture]From: daisy
2009-07-20 05:42 pm (UTC)
See. I KNEW you were good at math after all! :)
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