First she asked if I had five minutes to complete a survey about a phone call I'd made recently. I thought that five minutes was longer than the phone call itself, but I felt bad for her, and I was amused, so I agreed to the survey.
"How would you rate the overall quality of the call? Please answer with a number from 1 to 5 where 5 is excellent is 1 is poor."
I answer, "4.6"
"Sir, would you say 4.6 is closer to 4 or closer to 5?"
I was chuckling the rest of the call, just saying "5." because I didn't want to confuse her.