I also have Comcast Business and have the same experience. I called up at 11PM once and was immediately connected to a knowledgeable person who immediately fixed my problem.
has been pretty decent for me over the last few years. Your location might be a problem, as distance from the hub can affect performance. I was told I was a little far away to get the full speeds of my plan.
Even after working for Speakeasy and having friends still working for Speakeasy, I didn't want to get slow internet for lots of money, so I switched to Time Warner cable. I felt a little less loyalty after Speakeasy was bought by Best Buy, anyway.
I had the 6/768 package as well, but now I get around 28 down and 1.5 up for $55/month (it's packaged with basic digital cable). It would be like $65 on its own. There's no bittorrent packing shaping or any shenanigans like that, and it's just mad stupid fast.
2009-10-08 05:56 pm (UTC)
Yeah, the Best Buy acquisition eroded my loyalty as well.
If you can get Time Warner in your hood in San Francisco, I'd do it. I never really have outages and it just works great.
I've heard some bad things from Seattle peeps about Comcast's packet shaping/limiting in terms of bittorrent if you do that sort of thing, so be careful if it's Comcast in your area.
Comcast hasn't seemed to shape or shut down encrypted BitTorrent traffic, and most clients support encryption. The last time I tried it, non-encrypted BitTorrent traffic would hit a serious throttling wall after a few hours, so much so that it was unusable.
Yeah I was wondering about encrypting it for Comcast peeps, good to know you have that option left.
what the shit? Is that TW business class?
I'm getting like 8/376ish for $42/month.
Nope, it's the "RoadRunner Turbo with PowerBoost" home package, the fastest of their 3 packages. It is supposed to be "up to 15Mbps" down and "up to 1Mbps" up, but here in downtown Los Angeles (and most of Time Warner in California, I've heard) is much, much faster in delivered download speed, and a bit faster in upload speeds. I think they're capping upload around 1.5, but I don't think they're capping download speed for the "Turbo" customers and they're just calling that a "PowerBoost".
You actually can see Speakeasy's full pricing here
I'd recommend looking at Comcast if they're available, but go through their Business side instead of residential (http://business.comcast.net
). If you can convince them to install in a residential area (sometimes a challenge; wasn't for me since I work from home full-time), you can get up to 50 down/10 up with static IP's, no 250gb/month limit like residential, and a 4-hour service SLA for not much more than you're paying Speakeasy now.
2009-10-08 06:29 pm (UTC)
This thread is pretty interesting because I've stuck with DSL for years with the understanding that cable has a capped upload speed of about 128 kbps, but if you have options now for getting a higher upload rate I may need to look into it again.
Yeah that was back in the days when there wasn't that many DS3s in place for cable internet and all that jazz. Tons of $$$ went into infrastructure since then and they offer tiered plans and higher upload speeds and all that jazz now, plus the speeds possible in coax vs. copper are kinda ridonks.
I'm seeing upload rates of 5-6mbps with cable, which is insane considering where we were a few years ago.
If you can't get sonic's ADSL2+, they also have regular ADSL with an AT&T line share. (ADSL2+ doesn't require a AT&T line)
With ADSL, it should be < $15/month for the required phone line, if you go with with measured rate service, and the taxes in your area aren't absurd. For the top of the line DSL service (6M/768k) with 8 static ips, the out of contract price is $69.96/month. For 6M/768k with 1 dynamic ip, out of contract is $40/month.
Contract rates are here
2009-10-08 11:07 pm (UTC)
I use Sonic's regular DSL and I've been happy with it. They have that small ISP feel that I remember from the 90s. They stay out of my way, which I appreciate.
I can second sonic, they've been great. We have two 15/1 at the office in soma, ~$100/mo iirc. I also use them at home, 6/768 for the intro $35, which they extended past the first year when we asked. It has just worked with no hassles.
2009-10-10 06:21 pm (UTC)
+1 for Sonic.net
2009-10-08 08:00 pm (UTC)
I have rawbandwidth.com for a home office plan with 5 static IP addresses. Always been happy with it, and there is no clueless customer service or support layer in the company as far as I can tell. You can get a person who knows what he's doing on the phone, quickly. One of many Mike Durkin stories:http://lists.svlug.org/archives//svlug/2005-January/022526.html
Have you ever thought about FIOS?
For ~$90/month, you can get 25/15, and it's quite dependable (at least here on the East Coast).
2009-10-08 11:42 pm (UTC)
Not available in SF last I checked.
Hmm... my apologies. I should've checked. Once it is available, you should definitely check it out.
2009-10-09 03:35 am (UTC)
U-Verse is available in the south bay and, generally speaking, it's either exclusively a FiOS market or exclusively an U-Verse market. My experience with U-Verse in San Jose was pretty good, and certainly a step up from PacBell/SBC/AT&T DSL with the CO right around the corner. It's VDSL, so you're stuck with AT&T's hardware (2Wire Residential Gateway, which is obtrusive, but can be coaxed into acting as a glorified modem), but it's less distance sensitive. 18 down / 1.5 up runs ~$65 per month for unbundled internet.
2009-10-09 06:13 am (UTC)
The fios deployment schemes make no sense to me. A guy I know in Sacramento's had fiber for 5+ years. A friend in Hillsboro OR has it. Nobody I know in the Bay Area's even caught a glimpse of it.
We had pretty serious issues with Speakeasy at work (expensive, pain in the ass to move from one location to another). I finally convinced our workplace to get a comcast business line, along with two AT&T DSL backup lines. AT&T's gone down a few time, but comcast's still pretty stable.
And I use the economic comcast residential service ($25/mo, woohoo! + free basic cable that I don't watch). It gives me about 120 KB/s down, 30-50 KB/s up, with "SpeedBoost" (first 1 MB travels really quickly, and then gets throttled).
I use BitTorrent, but I have encryption preferred checked and I don't usually see any problems.
If you have line of sight and can put up an antenna, a friend has their 6mbps symmetrical package at $99 (I think it is cheaper now) and loves it.