?

Log in

No account? Create an account
Speakeasy pricing confusion - brad's life — LiveJournal [entries|archive|friends|userinfo]
Brad Fitzpatrick

[ website | bradfitz.com ]
[ userinfo | livejournal userinfo ]
[ archive | journal archive ]

Speakeasy pricing confusion [Oct. 8th, 2009|10:10 am]
Brad Fitzpatrick
[Tags|]

Speakeasy peeps,

Am I over-paying? (I'm assuming yes.)

I currently have:

DSL: Home Plus OneLink ADSL 6.0/768 Pro-Install (C) (activated 12/21/2005) PKG1822837

which is $105.95 (+ $6 fees) per month.

I called to get it reduced and the guy on the phone was super vague and generally useless. Between grunts and burping and "Oh that's interesting!" interjections as he played on his computer, I heard various tidbits which I couldn't connect:

* I'm currently running at 4.0/768 because of noise on the line.
* He could give me $10 off.
* He couldn't give me $10 off.
* There's an unlisted 4.0/768 speakeasy package. Could I move to it? He'd give me $10 off.
* But I thought you were already going to give me $10 off.
* You could move to the 3.0/768.
* No prices are listed on the website. Just the cheapest, slow one.

Apparently no love for long-time loyal customers.

I'm tempted to drop Speakeasy, but where would I go? Cable? Aren't they all dicks? I want to vote with my dollar and not give money to stupid companies blocking/intercepting/rewriting traffic and other lame practices.

Who's the most money-worthy broadband company lately?
LinkReply

Comments:
(Deleted comment)
[User Picture]From: drbrain
2009-10-08 09:50 pm (UTC)

Agreed

I also have Comcast Business and have the same experience. I called up at 11PM once and was immediately connected to a knowledgeable person who immediately fixed my problem.
(Reply) (Parent) (Thread)