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Brad Fitzpatrick

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Speakeasy pricing confusion [Oct. 8th, 2009|10:10 am]
Brad Fitzpatrick
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Speakeasy peeps,

Am I over-paying? (I'm assuming yes.)

I currently have:

DSL: Home Plus OneLink ADSL 6.0/768 Pro-Install (C) (activated 12/21/2005) PKG1822837

which is $105.95 (+ $6 fees) per month.

I called to get it reduced and the guy on the phone was super vague and generally useless. Between grunts and burping and "Oh that's interesting!" interjections as he played on his computer, I heard various tidbits which I couldn't connect:

* I'm currently running at 4.0/768 because of noise on the line.
* He could give me $10 off.
* He couldn't give me $10 off.
* There's an unlisted 4.0/768 speakeasy package. Could I move to it? He'd give me $10 off.
* But I thought you were already going to give me $10 off.
* You could move to the 3.0/768.
* No prices are listed on the website. Just the cheapest, slow one.

Apparently no love for long-time loyal customers.

I'm tempted to drop Speakeasy, but where would I go? Cable? Aren't they all dicks? I want to vote with my dollar and not give money to stupid companies blocking/intercepting/rewriting traffic and other lame practices.

Who's the most money-worthy broadband company lately?
LinkReply

Comments:
From: plix
2009-10-09 03:35 am (UTC)
U-Verse is available in the south bay and, generally speaking, it's either exclusively a FiOS market or exclusively an U-Verse market. My experience with U-Verse in San Jose was pretty good, and certainly a step up from PacBell/SBC/AT&T DSL with the CO right around the corner. It's VDSL, so you're stuck with AT&T's hardware (2Wire Residential Gateway, which is obtrusive, but can be coaxed into acting as a glorified modem), but it's less distance sensitive. 18 down / 1.5 up runs ~$65 per month for unbundled internet.
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